Privacy Policy

The Wise House  is registered in England and Wales as a Sole Trader. This privacy policy explains how we respect the privacy of our website users; the information that we gather, how it is used and how it is kept secure. Our policy will ensure that we comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

The Wise House is committed to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Orders
When you become a customer of The Wise House and make an order with us, you will provide your name, address and email address. This data is used by us only in relation to your order; for processing and sending orders and to clarify or communicate any issues surrounding your order.

The Wise House uses Create as its website platform provider, and this is where your customer data is collated and held. Create has the highest levels of security - with full SSL encryption as well as other security measures such as firewalls and password protection. This provides protection for the data shared between the web server and the browser. Site security is evidenced by the green padlock and a url which begins https:// in the browser bar.

As the data controller, The Wise House will not use your data for any other marketing purposes or share your data with third parties. If you would like to receive The Wise House e-mail newsletter, you will need to subscribe (either via the website signup form or e-mail hello@thewisehouse.co.uk).

Payments
When paying for your orders with The Wise House, you are using third-party payment processors. We do not store or collect your payment card details. Both Paypal and Create use a secure and encrypted service, to ensure your payment details are protected to the highest level. They will only collect and store card information if you have opted to do so, for faster checkout in the future.

Newsletter Signup
You can opt-in to our e-mail newsletter via a form on The Wise House website homepage, through which you will provide your name and e-mail address. You can also opt-in at checkout phase, by clicking a button to confirm you are happy for your e-mail address to be added to the newsletter list. The e-mail address is then added to a mailing list within Mailchimp. This e-mail data will never be shared with third parties and is securely kept within a password protected mailchimp account. The Wise House will send news updates, promotions and blog posts via e-mail only. We never bombard those on our list.