Once you've placed your order you can select whether to receive your goods via either 1st or 2nd class Royal Mail Delivery. (If you would like to send your order guaranteed next day delivery, please send a message to email@example.com to arrange.)
If choosing Royal Mail 1st Class delivery your goods should reach you within 1-3 working days of your order.
If choosing Royal Mail 2nd Class delivery your goods should reach you within 3- 5 working days of your order.
If you think you are unlikely to be home when your parcel arrives, please provide a neighbour's address or safe place in the special instructions box.
Postage is charged according to the monetary value of your order (which is clearly marked at checkout phase). International delivery is now available on items under 1.5kg in weight. Please look out for the international postage option when you order or if you wish to enquire first, then please e-mail firstname.lastname@example.org and we will provide you with a quote. We are unable to send fragile items via international post.
Wrapping and Packing The majority of our packaging is plastic-free and we are gradually switching all of our envelopes and packaging over to plastic-free alternatives. If you are receiving a breakable item, such as a deodorant or face cream, you may still receive it wrapped in a small piece of bubble wrap (which we are reusing from packaging we have received). We are still using up some existing bubble envelopes, but once finished we have sourced a paper filled alternative.
We reuse boxes for larger orders where possible. If you would prefer your items to be placed in a new gift box, then please drop us a line.
If your order is a gift for someone, then we will gladly include a handwritten note on one of our manila tags. Just send us your message in the special instructions box or send an email to email@example.com.
Your 'cooling off' period In the event that you have a change of heart once you have made your purchase, you are entitled to a 7-day 'cooling off' period. This means that you can cancel your order from the moment you place it, up to 7 working days from when you receive your goods. At The Wise House we will happily return or exchange your goods within this timescale, provided they are in their original condition i.e. unopened, unused and unsullied.
Please notify us in writing providing your name, item description and reason for return. You must then mail the item back to us. As the customer, you are obliged to pay the postage in this situation.
Return of damaged/faulty goods If an item is damaged or faulty, you will be offered a full refund or exchange. This return should be made in what is deemed to be a reasonable amount of time from receipt of the item.
You will need to notify us in writing providing your name, item description and reason for return. You must then mail the item back to us. The Wise House will reimburse the postage costs to you, the customer.
Please send all returns to The Wise House, 90 Holly Bush Lane, Hampton, London TW12 2RB.
Non delivered goods Please ensure that delivery information is 100% accurate as we cannot be held responsible for a delay in delivery of goods for this reason. As the customer, you will be required to pay for goods to be re-delivered should they be returned to us due to an incorrect address.
Sales of Goods Act We conform with the Sales of Goods Act in that we endeavour to give honest and full descriptions of all of our products, provide goods of satisfactory quality and ensure they are fit for purpose. Please be aware that due to the nature of the web, slight variations may occur.